1.   “Communication is at the heart of e-commerce and community.” - Meg Whitman

2.   “If you’re competitor-focused, you have to wait until there is a competitor 
     doing something. Being customer-focused allows you to be more pioneering.”
     - Jeff Bezos

3.   “The reason it seems that price is all your customers care about is that you 
     haven’t given them anything else to care about.” - Seth Godin

4.   “Innovation distinguishes between a leader and a follower.” - Steve Jobs

5.   “You can’t wait for customers to come to you. You have to figure out where they 
     are, go there and drag them back to your store.” - Paul Graham

6.   “Early to bed, early to rise, work like hell and advertise.” — Tod Turner

7.   “Amazing things will happen when you listen to the consumer.”
     - Jonathan Midenhall

8.   “Your most unhappy customers are your greatest source of learning.” - Bill Gates

9.   “When you say it, it’s marketing. When your customer says it, it’s social 
     proof.” - Andy Crestodina

10.  “The sooner we drop the ‘e’ out of ‘e-commerce’ and just call it commerce, the 
     better.” - Bob Willett